At NexuBuy, we want you to have a smooth shopping experience. Please read our return and refund policy carefully.

1. Return Eligibility
Customers can request a return within 7 days of delivery if the product is damaged, defective, or different from the description shown on the website.

2. Condition for Returns
To be eligible for a return, the product must be unused and in the same condition as received. It should be returned with the original packaging, tags, and accessories (if applicable).

3. New Products
Products listed as New can be returned if they are defective, damaged during delivery, or incorrect items were received.

4. Refurbished Products
Products listed as Refurbished are tested and verified before sale. Minor cosmetic marks may be present. Returns for refurbished products are only accepted if the product is not working properly.

5. Non-Returnable Items
Products that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

6. Refund Process
Once the returned product is received and inspected, the refund will be processed within 5–7 business days through the original payment method or store credit.

7. Contact for Returns
To request a return, please contact our support team with your order details.